Frequently Asked Questions (FAQ)

Are your products authentic? Yes, 100%. We source our products directly from the brands and manufacturers. As Essexnce LLC, we guarantee authenticity and eliminate all middlemen to provide you with genuine products.
Where is Shopesse located? Shopesse is a brand of Essexnce LLC, a registered company based in Wyoming, USA.

How much does shipping cost? We offer Free Global Shipping on all orders.
Will I have to pay customs duties or extra taxes? No. The price you see at checkout is the final price. We operate on a DDP (Delivered Duty Paid) basis, meaning we cover all customs duties, import taxes, and handling fees on your behalf. You will not be asked for any extra payment upon delivery.
Where do you ship from? To ensure you get the latest production batches and the best prices, we ship directly from our specialized manufacturing partners and global fulfillment centers.
How long will it take to receive my order?
- In-stock items: Dispatched immediately.
- Direct-from-factory items: Typically arrive within 4 to 12 business days.

Do you offer a warranty? Yes! We provide an exclusive 1-Year Shopesse Warranty on all our products, even if the manufacturer does not provide one.
What is your return policy? We offer a 15-day return window for unused items in their original packaging. Please contact info@shopesse.com to start the process.

How can I get technical support? We have dedicated category experts available 24/7 via info@shopesse.com to assist you with any questions.

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